This Privacy Policy explains how pk360 collects, uses, stores, shares, and protects the personal data of all individuals who access or use the pk360 Platform at pk360.bio, including registered Players, account applicants, and visitors. pk360 is committed to handling your personal data responsibly, transparently, and in accordance with the data protection obligations imposed by our international gaming licence.
By registering an account, making a deposit, or using any service on the pk360 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.
Six data protection principles that underpin how pk360 handles your personal information
All personal data transmitted between your browser and the pk360 Platform is encrypted using SSL/TLS protocols. Your login credentials, CNIC details, payment account numbers, and session data are never transmitted or stored in plain text. Our systems are subject to regular internal security audits.
pk360 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. Data sharing is limited to KYC providers, payment processors, and regulatory authorities — and only to the extent required for lawful platform operation under our gaming licence.
pk360 collects only the personal data that is strictly necessary for account management, identity verification, payment processing, legal compliance, and the delivery of a secure gaming experience. We do not collect data beyond what our legitimate operational and regulatory purposes require.
You have the right to request a copy of all personal data pk360 holds about you at any time. Requests are fulfilled within thirty (30) days of receipt. Where data is inaccurate or outdated, you may request correction. Where data is no longer required, you may request erasure subject to legal retention obligations.
pk360 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law, whichever is longer. KYC documents and transaction records are retained for a minimum of five years following account closure as required under anti-money laundering regulations.
pk360 provides you with direct controls over certain data uses, including the ability to opt out of marketing communications, update account information, manage cookie preferences, and request account closure with associated data deletion. These controls are accessible through account settings and the support team.
pk360 is an internationally licensed online gaming operator providing casino games, sports betting, live dealer tables, slots, and arcade gaming services to players through the Platform at pk360.bio. For the purposes of this Privacy Policy, pk360 acts as the data controller in respect of personal data collected from Players and visitors through the Platform.
All enquiries relating to this Privacy Policy, including requests to exercise data subject rights, should be directed to the pk360 Data Protection contact via the channels listed in Section 16 of this document.
pk360 collects the following categories of personal data in connection with the operation of the Platform:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, CNIC number, passport details | Account registration, KYC verification, age verification, AML compliance |
| Contact Data | Pakistani mobile number, email address, city of residence | Account communication, OTP delivery, support, responsible gaming alerts |
| Financial Data | JazzCash / EasyPaisa wallet numbers, bank account details (HBL, UBL, Meezan), transaction history, PKR balance records | Payment processing, withdrawal verification, fraud prevention, AML monitoring |
| Gaming Data | Bet history, game session records, wager amounts, win/loss records, bonus usage, active limits | Account management, responsible gaming monitoring, dispute resolution, game integrity |
| Technical Data | IP address, device type, operating system, browser type, session tokens, login timestamps | Security, fraud detection, platform optimisation, geographic compliance |
| Usage Data | Page views, game lobby interactions, feature usage patterns, session duration | Platform improvement, personalisation, responsible gaming analysis |
| Communication Data | Live chat transcripts, support emails, formal complaint records | Customer service, dispute management, quality assurance, regulatory reporting |
| KYC Documents | CNIC images, passport copies, proof of address documents, selfie verification images | Identity verification, fraud prevention, regulatory compliance |
pk360 collects data you provide directly when you:
When you access pk360.bio, certain technical and usage data is collected automatically through:
pk360 may receive personal data about you from:
pk360 processes personal data on the following lawful bases under applicable data protection law:
pk360 uses collected personal data for the following purposes:
Your identity, contact, and financial data are used to create and manage your pk360 Account, verify your identity and age (21+ requirement), process PKR deposits and withdrawals, settle bets and casino game outcomes, maintain your transaction history, and communicate essential account information to you via your registered email address or Pakistani mobile number.
pk360 is legally required under its international gaming licence to conduct KYC verification on all accounts, screen players against anti-money laundering watchlists, report suspicious transactions to relevant authorities, and maintain gaming and financial records for a minimum of five years. These processing activities are mandatory and cannot be opted out of without closing your Account.
Gaming and usage data is analysed to identify patterns that may indicate problematic gambling behaviour, to enforce deposit and loss limits set by the Player, to send responsible gaming alerts where session duration or loss thresholds are exceeded, and to process self-exclusion requests promptly and effectively.
Technical data including IP addresses, device fingerprints, and session patterns are analysed to detect and prevent fraud, account takeover attempts, bonus abuse, money laundering, and other prohibited activities. Suspicious activity may be flagged for manual review and, where appropriate, reported to law enforcement or regulatory authorities.
Anonymised and aggregated usage data helps pk360 understand how Pakistani players interact with different areas of the Platform — which games are most popular in Karachi versus Lahore, which payment methods are preferred by players in Faisalabad, and which features generate the most support queries — to prioritise product improvements that genuinely benefit our player community.
Where you have given explicit consent, pk360 may use your contact information to send promotional emails or SMS messages about bonuses, new game releases, PSL betting promotions, and other Platform updates. This processing is consent-based and may be withdrawn at any time as described in Section 11.
pk360 does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. Data is shared only in the following circumstances and only to the minimum extent necessary:
As pk360 operates under an international gaming licence, some personal data may be processed or stored by our technology providers and regulatory partners in countries outside Pakistan. Where such transfers occur, pk360 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with international data protection standards.
KYC documents submitted by Pakistani players — including CNIC images and passport copies — may be processed by identity verification providers whose infrastructure is located outside Pakistan. These providers are bound by contractual obligations that require them to handle your data with equivalent protections to those described in this Policy.
pk360 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and gather analytics data. Cookies are small text files stored by your browser on your device when you visit the Platform.
Most browsers allow you to manage cookie settings through the browser's privacy or settings menu. Blocking strictly necessary cookies will impair the Platform's functionality, including the ability to remain logged in to your pk360 account.
pk360 retains personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
Subject to applicable law and our legal retention obligations, you have the following rights in respect of the personal data pk360 holds about you:
You may request a copy of all personal data pk360 holds about you. We will provide this within thirty (30) days of a verified request at no charge for the first request in any twelve-month period.
If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. Identity data corrections may require re-submission of KYC documentation to verify the requested change.
You may request deletion of personal data that is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations — data required under AML or gaming licence regulations cannot be deleted until the mandatory retention period expires.
In certain circumstances — such as where you contest the accuracy of data or object to processing — you may request that we restrict processing of your personal data while the matter is resolved.
Where processing is based on your consent or a contract with you, you may request that we provide your personal data in a structured, machine-readable format suitable for transfer to another controller.
You may object to processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent — including marketing communications and non-essential cookies — you may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
To exercise any of the above rights, please contact pk360 using the details in Section 16. We will verify your identity before processing any data rights request. We may charge a reasonable administrative fee for manifestly unfounded or excessive requests.
pk360 will send you promotional emails and SMS messages about bonuses, new game launches, PSL cricket betting promotions, slot tournaments, and other Platform news only where you have provided explicit prior consent at the time of registration or subsequently through your account communication preferences.
You may opt out of marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to receive essential account communications such as deposit confirmations, withdrawal notifications, KYC status updates, responsible gaming alerts, and security notifications. These communications are sent on the basis of contractual necessity and cannot be opted out of while your Account remains active.
The pk360 Platform is strictly intended for individuals aged 21 years and above. pk360 does not knowingly collect, store, or process the personal data of anyone under the age of 21. The 21+ age requirement is enforced through mandatory KYC document verification at the account level — self-declaration of age alone is not accepted.
If pk360 becomes aware that personal data of an individual under the age of 21 has been collected — whether through fraudulent registration or any other means — that data will be deleted immediately, the associated Account will be permanently closed, and all funds will be returned to their source payment account following verification.
pk360 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. You play a role in protecting your own data by choosing a strong, unique password for your pk360 account, enabling two-factor authentication, and logging out of sessions when using shared devices.
The pk360 Platform may from time to time contain references to third-party content, game studios, or informational resources. This Privacy Policy applies solely to data collected and processed by pk360 through the Platform at pk360.bio. pk360 is not responsible for the privacy practices of any third-party providers, and we encourage you to review the privacy policies of any external services you access.
pk360 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. Material changes will be communicated to registered Players via the email address associated with their Account, and a prominent notice will be displayed on the Platform for a minimum of thirty (30) days following any material revision.
The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following notification of a material change constitutes your acceptance of the revised Policy. Players who do not accept the revised Policy should close their Account before the effective date of the change.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data pk360 holds about you, please contact the pk360 Data Protection team through the following channels:
Data rights requests — including access requests, erasure requests, and objections to processing — must be submitted in writing via email for audit and verification purposes. Live chat may be used for initial enquiries but cannot serve as the formal submission channel for data rights requests.
pk360 will acknowledge all data rights requests within five (5) business days and provide a substantive response within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days upon notification to you.
pk360 is built on trust — in our games, in our payments, and in how we handle your personal information. Login to your account or explore Pakistan's most complete online casino, knowing your data is protected.
21+ only. pk360 is an internationally licensed gaming operator. Gambling involves risk. Play responsibly.